RETURNS & EXCHANGES
This policy applies only to online orders.
All in-store purchases are final.
⚠️ PLEASE NOTE: Once an order is placed, it cannot be canceled or reversed, as processing begins immediately.
Non-Returnable / Non-Exchangeable Items
- Designers (Not Returnable): Alyce Paris, Andrea & Leo, Ava Presley, Faviana, Jessica Angel, Jovani, La Femme, Mac Duggal, Nicole Bakti, Primavera, Sherri Hill, Terani Couture; once ordered, these gowns cannot be canceled or returned
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Sale Items: Sold as-is
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Bridal Items/Gowns: Includes Andrea & Leo, Cinderella Divine/Ladivine, and any gown with style numbers ending in 'W'. Once ordered, these gowns cannot be canceled or returned
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Dresses Size 16 and Above: Regardless of designer
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Quinceañera Dresses: Only available online
- International Orders
- Dresses Under $100
How to Request a Return
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Email your request to: orders@miabellathelabel.com
- You must request a return/exchange within 2 days of receiving your order. The countdown begins as soon as your item is delivered.
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Requests may be sent 24/7 to orders@miabellathelabel.com
Return Conditions (If Eligible)
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Eligibility: Only one return or exchange per order;
- Condition: Items must be in original condition, with original tags attached, and free from wear, damage, stains, or odors;
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Authorization: Returns require a Return Authorization Number (RMA#) must be written on the outside of the package. Packages without an RMA# will be denied and returned at your expense;
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Timing: After receiving your Return Merchandise Authorization (RMA) your return must be received within 5 working days (excluding weekends) from the return request date. Late returns will incur a 50% restocking fee.
Refunds & Exchanges
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Restocking Fee: All returns are subject to a 20% restocking fee. Returns for store credit are exempt from this fee but cannot later be converted into a refund.
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Late Returns: Subject to 50% restocking fee
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Shipping Fees: Are Non-refundable. The customer is responsible for shipping costs for returns and exchanges.
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Refused Shipments: If refused or not picked up → 50% restocking fee. International shipments are not eligible for refunds
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Tax Information: We cannot advise on country-specific taxes/duties. Responsibility rests with the customer
International Orders
- Refused Shipments: If you refuse or fail to pick up your order, no refund will be issued. The order will not be returned to us, and the carrier charges for the return equal the original cost of the merchandise. This is why international shipments are non-refundable.
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Customs & Duties: Buyers must clear customs and pay duties/taxes directly to courier. Not included in pricing. Research import taxes before ordering. Provide special handling instructions if needed
- Tax Information: We cannot advise on specific taxes or duties in your country. It is your responsibility to research and understand any potential import taxes before placing your order.
- It is your responsibility to provide proper delivery address information and telephone contact information otherwise this will delay your delivery;
- International orders are not returnable under any circumstance.
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Please note that there may be imperfections in your merchandise. International orders are final sale and are not eligible for returns or exchanges under any circumstances.
